GetHelp is the #1 help desk software for schools. Quickly respond to tickets with GetHelp, so teachers, staff, and students stay focused on what matters most – teaching and learning.
TIPWeb-IT integration allows quick access to view asset details such as serial number and location while creating a ticket in GetHelp – that includes your staff and students from the user portal.
Asset integration paired with the power to customize ticket details allows your team to resolve issues efficiently and effectively, without constant back-and-forth with your customers.
View an asset’s complete ticket history in TIPWeb-IT, empowering you to manage the entire lifecycle of your assets.
School districts generate insights through reporting that identifies areas where performance can be optimized and monitor the health of your school district’s assets.
Use standard and customizable reports to maintain visibility into department performance, team workflows, and trends that matter most.
Teachers, staff, and students can submit help desk tickets through an online portal with built-in short cuts for any assets already assigned to them.
Your Help Desk with Asset Management built in for a powerfully integrated platform
Customizable reports and analytics that identify bottlenecks and streamline workflows
Customize problem types, sub-problem types, and ticket fields to meet the unique needs of your school district
Support your school district on every level with a cloud-based system accessed through SSO capabilities
GetHelp is a powerful standalone or integrated pillar in the foundation of your school district’s technology platform
Administrators set expectations that outline how quickly tickets get resolved
Dedicated IT support ensures that your data is backed up, your software is updated and maintenanced by experts.
GetHelp is a browser-based, secure platform, hosted on AWS, accessible via mobile & desktop browsers. (2048-Bit SSL).
Access GetHelp 24 hours a day, seven days a week with a guaranteed up-time availability of 99.99%.
You’ll be guided through the implementation phase by a dedicated team of experts.
Hayes Software Systems conducts training for users of the application that will outline how to maximize your software solution’s impact and efficiency for your staff.
We pride ourselves in allowing every user, no matter how big or small the issue, unlimited access to an expert to resolve issues as quickly as possible.
Hayes offers a full range of asset tags and barcode labels. Our experts will help you determine which tags and labels are the best fit for your varied assets.
Automate processes with scanners and tags, increasing accountability and retention.
Handheld scanners are compatible with TIPWeb and will reduce human error caused by tedious, manual data entry.
GetHelp integrates seamlessly with our asset management and instructional materials management software. Ready to learn more?