GetHelp 4.4 Product Release

The latest release of GetHelp allows users even more visibility and oversight into department service. With end of case surveys, administrators can gather feedback from staff and students who work with service providers to monitor satisfaction levels.

Other features include new ticket routing options and template settings to further assist with automation, as well as saved view presets for maximum efficiency. All of this to help you and your users get more from your service organization. Set your staff and students up for swift resolution with the Help Desk solution built for K-12 districts.


GetHelp 4.4 Release Features Include:


  • End of Case Surveys – Follow up ticket resolutions with feedback surveys to track user satisfaction
  • New Ticket Template Options – Set the default priority and auto-assignments for templates
  • Ticket Routing – Create rule conditions using custom fields to route tickets
  • View Presets – Create filter and column sets on ticket grids to save and recall for later
  • Searching – Search for tickets by description, comments, private notes, and attachments

Want to learn more about the newest GetHelp update?


Join our webcast to discuss how this can benefit your district.

  • July 9, 2020 2:00 PM CST
  • Teams Meeting – Free of Charge

This session will be recorded and posted to the Hayes Software Systems’ Support Center, just in case you can’t attend.

Contact with any questions you may have.

GetHelp is Designed to Meet the Needs of School Districts


As your district grows, your assets grow, as does their impact on the classroom, and the problems you’re solving will increase at an even higher rate. GetHelp makes it easy to manage the influx of work orders so you can spend less time managing tickets, and more time resolving them. Teachers, staff, and students can submit help desk tickets through an online portal with built-in short cuts for any assets already assigned to them in TIPWeb-IT. By integrating your platform with other systems, such as your SIS, you can simplify workflows with even further automation. By integrating GetHelp with TIPWeb-IT, providing customizable workflows, and maximizing visibility of your district’s asset health, your district can save time, money and resources.

Remember that we’re here to support you while you support your district and ultimately empower educators.

Contact us to learn how GetHelp can empower your district.

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