How to Organize Your School District With a Help Desk Ticketing System Technology specialists and technicians are the unsung heroes of school districts and often wear many hats in the course of a school day. Since the pandemic started, virtual learning has become… Read More
Maintain your K-12 help desk knowledge base by making content evaluation and creation a regular task for your team. is a great accomplishment - give your team a round of high fives! You’ve created a powerful resource to deliver immediate answers to your students, teachers, and staff… Read More
Create a help desk knowledge base to reduce ticket volume and empower customers to resolve issues independently. If you’re like most K-12 technical support teams, the number of assets you support is ballooning while your budget remains the same (or shrinks!). In any given day, it feels like you receive more tickets than you resolve and you’re always chasing the… Read More